Refund and Cancellation Policy
At PurpleChilly, we strive to provide excellent customer satisfaction with our IoT products and solutions. We understand that circumstances may arise where you may need to cancel an order or request a refund. Here is an overview of our refund and cancellation policy:
Cancellation of Orders:
If you wish to cancel your order, please contact our customer support team as soon as possible. We will make every effort to accommodate your cancellation request if the order has not yet been processed or shipped.
If the order has already been processed or shipped, cancellation may not be possible. In such cases, you may need to follow our return policy (mentioned below) to initiate a return once the product is received.
Returns and Refunds:
We offer a return policy for eligible products within a specified timeframe. If you receive a defective or damaged product, or if you are unsatisfied with your purchase for any valid reason, you can initiate a return request.
To initiate a return, please contact our customer support team and provide the necessary details, including the order number, product information, and reason for the return.
The return request will be evaluated based on the eligibility criteria outlined in our return policy. We may require additional information or evidence to process your return request effectively.
Once your return is approved, we will provide instructions on how to return the product. Please ensure that the product is returned in its original condition, including all accessories and packaging materials.
Upon receiving the returned product and verifying its condition, we will process the refund as per our refund policy.
Refunds will be processed based on the original payment method used for the purchase.
Depending on the payment provider and processing times, it may take a certain number of days for the refund to be credited to your account.
Please note that shipping costs and any applicable customs fees or duties paid at the time of purchase may not be eligible for a refund, unless the return is due to a defective or damaged product.
Certain items may be non-refundable, such as software licenses or services that have been provided or activated.
Customized or personalized products may also be non-refundable unless they are found to be defective or damaged.
Communication and Support:
Our customer support team is available to assist you throughout the refund and return process. If you have any questions or concerns, please contact our support team, providing all relevant details regarding your order and the reason for the refund or return request.
It’s important to note that the specific details of our refund and cancellation policy, including eligibility criteria, timeframes, and exceptions, may be subject to change. We recommend reviewing the policy provided during the ordering process or contacting our customer support team for the most up-to-date information.
We are committed to ensuring a positive experience for our customers and will make every effort to address your concerns and provide appropriate resolutions within the scope of our refund and cancellation policy.
If you have any further questions or require additional information, please don’t hesitate to reach out to our customer support team.